Open Positions

Assistant Manager
Location: Type: Full Time
Job Description

Job Description: Assistant Manager


Reports to: Property Manager / Supervisor / Regional  

Supervises: All personnel in the absence of the manager  

Compensation: Hourly; bonuses based on the Company’s leasing bonus structure 

Hours: Monday – Friday 9:00 a.m. to 6:00 p.m., unless Saturday’s are worked, a half day of four (4) hours will be work on day of the week between Wednesday’s and Tuesday’s, Saturday’s hours will be 12:00 p.m. to 4:00 p.m. 

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Assistant Manager. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. 

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. 

Review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described. 

Job Brief: The Assistant Manager is to assist the Property Manager in effectively managing the assigned property. In the Property Manager's absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Property Supervisors and the Property Owners. In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. 

Attendance: Every job is important to the overall operation of our Company and your regular and punctual attendance is expected.  

Duties and Responsibilities: Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to apartments. Income Collection: Maintains accurate and correct resident records. Update on a daily basis all rents, deposits, application fees and any other money received by residents or future residents and vendors (vending machines, laundry and etc.…) issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check and etc.…). Deposits are made daily if $100.00 or more has been collected. Online/ARC/Assistance Payments are to be posted as they come in. Resident Relations: Maintains positive customer relations attitude with residents and/or future residents etc.…. Physically inspects property when on property, picks up litter and reports any service needs to maintenance staff along with a written service request.  The Assistant Manager will also inspect move-outs and vacancies when requested. Check all delinquent rent apartments for skips and attempts to collect from residents. 

Marketing: Must be knowledgeable of all phases of leasing and resident retention. Work with lease renewals each month. Greets prospective clients, shows property, and performs leasing duties as needed. Answer and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Maintains awareness of local market conditions and trends and do market survey. As the Assistant Manager you must be knowledgeable in social media outlets such as Facebook, Google, Craigslist etc.… to preform online marketing.  

Administrative: Updates required reports concerning move-out notices, activity, etc., daily and provide information to the Manager and or Property Supervisor. Organizes and files all applicable reports, leases, and paperwork. Proofreads all lease paperwork and process move-ins and move-outs. Process all security deposit move-out reports. Accepts service requests from residents and give to the maintenance staff for prompt processing.  Conducts service follow-up with resident when work is completed. 

General: Performs any additional duties assigned by Property Manager or Property Supervisor. 

Qualifications: Position requires experience in management and supervision. Must have basic computer knowledge and skills to perform   

Work Hours: 40-hour managed work week. There is no overtime offered. Monday – Friday 9:00 a.m. to 6:00 p.m., unless Saturday’s are worked, a half day of four (4) hours will be work on day of the week between Wednesday’s and Tuesday’s, Saturday’s hours will be 12:00 p.m. to 4:00 p.m. 

Physical Requirements: Stand and walk or sit alternatively depending on specific needs of the day.   Have occasional need to perform the following physical activities:

·      Bend/Stoop/Squat Pick up litter, filing

·      Climb Stairs   Show and inspect property

·      Push or Pull   Inspect and show property, open and close doors, cabinets

·      Reach Above Shoulder Inspect property, store/retrieve supplies

·      Have frequent need to perform standing and walking activities related to inspecting and presenting property. 


Constant need to perform the following physical activities:

·      Writing/Typing Corporate, inter-office, resident communications

·      Grasping/Turning Telephone, doorknobs

·      Finger Dexterity Operation of office equipment Lifting/Carrying (paperwork, deliveries, files, miscellaneous etc.…):

·      Over 25 lbs. - Rare need

·      20 lbs. - 25 lbs. - Occasional need 

·      Less than 20 lbs. - Frequent need 

·      Under 10 lbs. - Constant need 

Vision Requirements: Constant need to complete forms, read and review reports, wide variety of correspondence, view computer screen.  Frequent need to see small detail and view computer screens. Frequent need to see things clearly beyond arm’s reaches while inspecting property, neighborhood surveys etc... 

Hearing Requirements: Constant need to communicate over telephone and in person with vendors, Corporate Office staff, and residents / future residents. 

Speaking Requirements: Constant need to communicate over telephone and in person. 

Driving/Traveling Requirements: Frequent need to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank (if check scanner is down), needing to go to a location to purchase work supplies if needed. Must have valid driver's license and automobile insurance. 

Working Environment: Indoors and outdoors frequently, in all conditions. Occasional exposure to solvents, oils, fumes, flammables, pesticides, etc.., must always use caution and safety comes first.  

Reasoning Development: High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.