Job Description: Leasing
Consultant
Reports to: Property Manager / Assistant Manager
(in the absence of the Property Manager) / Supervisor / Regional
Compensation: Hourly;
bonuses based on the Company’s leasing bonus structure.
Hours: Monday – Friday
9:00 a.m. to 6:00 p.m., unless Saturday’s are worked, a half day of four (4)
hours will be work on day of the week between Wednesday’s and Tuesday’s,
Saturday’s hours will be 12:00 p.m. to 4:00 p.m.
The purpose
of this job description is to communicate the responsibilities and duties
associated with the position of Leasing Consultant. While the following
information should be considered a comprehensive description of this position,
it should also be noted that some responsibilities and duties may not be
specifically addressed.
Every person
is expected to perform any reasonable task or request that is consistent with
fulfilling company objectives.
Review these
duties, skills and physical requirements closely and that you understand that
by signing the Job Description Acknowledgment, you are verifying that you can
perform all the duties, have the skills and possess the physical abilities that
are necessary to perform the job as described.
Job Brief: The Leasing
Consultant is the property's sales representative, whose primary duty is to
greet prospects, professionally present the features and benefits of their
assigned property and properly secure lease agreements from qualified
persons. A Leasing Consultant is service oriented and strives to make current
residents feel welcome and comfortable in their community. The Leasing
Consultant will contact a person of authority should any situation warrant an
action or decision not included in his or her duties and
responsibilities.
Attendance: Every
job is important to the overall operation of our Company and your regular and
punctual attendance is expected.
Duties and Responsibilities:
· Conduct all business in accordance with company policies
and procedures, Fair Housing, Americans with Disabilities Act, and all other
laws pertaining to apartments.
· Must have complete knowledge of Fair Housing Compliance
laws pertaining to apartments.
Marketing/Leasing
· Maintains a professional, yet friendly atmosphere in the
leasing office and other areas where prospective residents and residents meet.
· Inspect models and "market ready" vacancies
daily to ensure cleanliness.
· Answers incoming phone calls and handles accordingly
whether it is a prospect call, irate resident, service request,
etc. Transfer calls to Assistant Manager or Property Manager when
appropriate.
· Greets prospective residents, qualifies, determines needs
and preferences, professionally presents community and specific apartments
while providing features and benefits.
· Maintains awareness of local market conditions and
trends. Contributes ideas to the Property Manager for marketing property
and for improving resident satisfaction.
Administrative:
· Correctly completes all lease applications, assists with
application verification, and notifies prospective residents of
results. Type miscellaneous resident communications as needed.
· Completes all lease paperwork including related addendums,
accepts rents and deposits.
· Completes guest information including any required forms
or cards on all prospects, sends thank-you notes and performs follow-up.
· Physically inspects property when on grounds, picks up
litter and reports any service needs to maintenance staff. Inspects move-outs
and vacancies.
· Inventories office supplies on periodic basis. Reports
needs to Property Manager.
· Organizes and files appropriate reports, leases, and
paperwork.
· Attends company meetings when requested.
· Assists Property Manager and Assistant Manager in
preparation of daily and weekly reports, resident communications, move-out
inventory, market surveys, etc.
General: Performs any
additional duties assigned by Assistant Manager, Property Manager or Property
Supervisor.
Work Hours: 20-40
hours per week depending on whether a full or part-time employee. Monday –
Friday 9:00 a.m. to 6:00 p.m., unless Saturday’s are worked, a half day of four
(4) hours will be work on day of the week between Wednesday’s and Tuesday’s,
Saturday’s hours will be 12:00 p.m. to 4:00 p.m.
Equipment/Machinery/Tools: An employee in this position must be knowledgeable
and skilled in the safe use and maintenance of the following tools:
· Phones.
· Copy/Scanner/Printer/Fax Machines.
· Pens/Highlighters/Markers (Permanent and Dry Erase).
· Computer (laptop, desktop etc.…).
· All other office supplies such as but not limited to two
(2) & three (3) hole punch, stapler, folder brads etc.…
Physical Requirements: Stand
and walk or sit alternatively depending on specific needs of the day. Have
constant need to perform the following physical activities:
· Bend/Stoop/Squat - Pick up litter, filing.
· Climb Stairs - Show and inspect property.
· Push or Pull - Inspect and show property, open and close
doors.
· Reach Above Shoulder - Inspect property, store/retrieve
supplies.
Have constant need to perform standing and walking
activities related to inspecting property and traveling between properties.
Constant need to perform the following physical
activities:
· Writing/Typing - Corporate, interoffice, resident
communication.
· Grasping/Turning - Telephone, doorknob use.
· Finger Dexterity - Typing, operation of office equipment.
Lifting/Carrying (paperwork, deliveries, files,
miscellaneous):
· Over 25 lbs. - Rare need
· 20 lbs. - 25 lbs. - Occasional need
· Less than 20 lbs. - Frequent need
· Under 10 lbs. - Constant need
Vision Requirements: Constant
need to complete forms, read and review reports, answer a wide variety of
correspondence, view computer screen. Frequent need to see small detail.
Constant need to see things clearly beyond arms reaches (inspecting property
and showing property).
Hearing Requirements: Constant
need to communicate over telephone and in person with prospects, residents, vendors,
and corporate and resident staff.
Speaking Requirements: Constant need to communicate over telephone and in person
with prospects, residents, vendors, and corporate and resident staff.
Driving/Traveling Requirements: Occasional need to utilize personal transportation
to inspect apartment property and surrounding neighborhood, make trips to the
bank and visit the Corporate Office. Must have valid driver’s license and
automobile insurance coverage.
Working Environment: Indoors; frequently outdoors, all conditions. Occasional
exposure to paint fumes, solvents, adhesives, etc.
Reasoning Development: Moderate. Must be able to apply principles of
logical thinking to a variety of practical situations and accurately follow
standardized procedures that may occasionally call for minor
deviations. Need to think rationally beyond a specific set of
instructions.